Africazine:
Kia Sales Malaysia is enhancing customer relations through a dedicated week-long event.
The Kia Ownership Experience runs from May 11-17, 2026, at the Kia Glenmarie flagship 3S centre. This initiative aims to strengthen ties with customers and improve aftersales services, featuring a 65-point inspection for around 100 Kia owners.
Kia Ownership Experience Aims to Strengthen Customer Bonds
The Kia Ownership Experience is part of Kia Sales Malaysia’s ‘Return, Rebuild and Reposition’ strategy. It focuses on building closer relationships with customers while enhancing aftersales offerings. Hyung Ho Kim, president and CEO of KSM, emphasized the importance of this event in showcasing their commitment to service excellence.
During the event, Kia owners will receive a thorough 65-point inspection of their vehicles, conducted by Hyung Gyu Choi, the senior technical manager with over 34 years of experience. This hands-on approach aims to instill confidence in Kia’s aftersales operations.
Kia Malaysia: Key figures on Aftersales Operations
- 65-point inspection
- 35,000 square feet dedicated parts warehouse
- 10-step service process
- Event dates: May 11-17, 2026
Family Day Program to Engage New Customers
The event also includes a family day program from May 15-17, inviting the public to experience Kia’s latest offerings. Activities will include technical engagement sessions, refreshments, and exclusive promotions. This initiative aims to attract potential customers and reconnect with existing Kia owners.
Next Steps for Kia Sales Malaysia
- Continue to enhance aftersales services
- Engage with customers through various activities
- Promote new Kia models and services
Kia Sales Malaysia is committed to improving customer experience through innovative aftersales initiatives.
