Africazine:
Keystone Bank Limited has made a significant move to enhance its customer service in Lagos.
The bank has relocated its Ikoyi branch from 36 Awolowo Road to a newly developed facility at 1 Keffi/Manuwa Street. This strategic decision aims to improve operational efficiency and deepen engagement with customers in the Ikoyi business district.
Keystone Bank Expands Presence in Ikoyi
The relocation of Keystone Bank’s branch is part of a broader strategy to strengthen its footprint in key commercial hubs. The new facility is designed to provide a modern and customer-centric banking environment, catering to the evolving needs of individuals and businesses in Ikoyi.
During the opening ceremony, attended by bank executives and community stakeholders, the Managing Director, Hassan Imam, emphasized the bank’s commitment to delivering innovative banking solutions. He highlighted that this move aligns with the bank’s digital transformation agenda, aimed at enhancing customer experience across all touchpoints.
Lagos Community Welcomes New Banking Hub
Customers in the Ikoyi area have praised the relocation, viewing it as a testament to Keystone Bank’s customer-first philosophy. The new branch is envisioned as a hub for community interaction and business support, reflecting the bank’s commitment to sustainable growth.
Executive Director Nnenna Anyim-Okoro noted that the bank is dedicated to investing in technology and processes that enhance customer experience. The positive feedback from customers underscores the bank’s role as a trusted partner in the community.
Future Plans for Keystone Bank
- Continue to enhance customer experience across all touchpoints.
- Invest in technology and processes to support sustainable growth.
- Strengthen community engagement through the new branch.
Keystone Bank’s relocation marks a pivotal step in enhancing customer service in Ikoyi.
