In an age where technology shapes the trajectory of industries, artificial intelligence (AI) has transitioned from a distant concept to a crucial cornerstone for businesses, particularly in the financial sector. During his keynote address at the 2025 SUPERNEWS Annual Conference held in Lagos, Johnson Chukwu, the Managing Director and Chief Executive Officer of Cowry Asset Management Limited, articulated the transformative power of AI on financial services, underscoring its role in enhancing efficiency and elevating customer satisfaction.
Chukwu’s presentation revolved around the theme “The Power of Artificial Intelligence: Enhancing Efficiency and Consumer Satisfaction for Better Financial Services Experiences.” He emphasized that AI is not just about automation; it represents a paradigm shift in service delivery, risk management, and product innovation within the finance industry. “Artificial Intelligence enables machines to learn, reason, and make decisions with increasing accuracy and speed,” he shared, highlighting its profound impact on how financial institutions interact with consumers.
He also provided an insightful overview of the evolution of AI, tracing its journey from basic rule-based systems to the more complex Artificial Super Intelligence (ASI). By categorizing this evolution into distinct stages—such as Artificial Narrow Intelligence (ANI) and Artificial General Intelligence (AGI)—Chukwu illustrated how each advancement brings us closer to machines that can mimic human cognitive processes.
To streamline the adoption of AI in organizations, Chukwu introduced a comprehensive framework he coined the “7 Cs” of AI Implementation. This strategic approach outlines essential components for successful AI integration, starting with Capability—the need for robust tools and platforms. Following this are Capacity—developing a skilled workforce in AI applications, Collaborations—partnering with technology innovators, and finally, Creativity—crafting user-focused AI solutions that cater to evolving consumer needs.
As businesses in Nigeria and across Africa look to the future, embracing such technological advancements is imperative to stay competitive and meet customer expectations in the dynamic financial landscape. AI promises to not only boost operational efficiencies but also to enhance customer experiences significantly—a potential that businesses can no longer afford to overlook.
For those interested in the evolving landscape of technology in finance, the discussions at the SUPERNEWS Conference reflect a growing recognition of AI’s pivotal role. The insights shared by Chukwu pave the way for informed decision-making and strategic planning for enterprises aiming to harness AI effectively.
Stay tuned for more updates on how businesses can adapt and thrive in this tech-driven age.
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