Africazine:
First National Bank of Botswana is making significant strides in digital banking, showcasing a robust growth in transaction volumes.
In the 2025 financial year, FNBB processed billions of pula through its digital channels, with CashPlus handling P7.8 billion in transactional value, a notable increase from P5.5 billion the previous year. The number of transactions surged to 9.3 million, up from 6.7 million, reflecting the bank’s expanding reach and customer engagement.
CashPlus Drives Transaction Growth in Botswana
FNBB’s agency banking network, CashPlus, has emerged as a key player in the bank’s transaction-led strategy. The network processed P7.8 billion in transactions during FY2025, marking a significant rise from the previous year’s P5.5 billion. The number of transactions increased dramatically, with 9.3 million recorded, compared to 6.7 million in FY2024.
The expansion of active agents to 1,794, particularly in remote areas, has contributed to this growth. Since its inception, CashPlus agents have earned approximately P25 million in cumulative commission income, underscoring the network’s success.
Botswana: Key figures on Digital Banking
- P7.8 billion in transactional value for CashPlus
- 9.3 million transactions through CashPlus
- 1,794 active CashPlus agents
- 17.4 million transactions via eWallet
- P101 million processed through Cash@Till withdrawals
- 384,000 users of the FNB Banking App
- P397 million procured through local companies
- P12.4 billion in loans and advances for Retail Banking
- P4.1 billion in loans and advances for Commercial Banking
- P5.0 billion in loans and advances for Corporate and Investment Banking
Expanding Digital Services and Client Base
FNBB’s digital banking services have seen substantial growth, with the FNB Banking App reaching 384,000 users, up from 330,000. Customers completed 27 million airtime purchases and four million electricity purchases through the app, indicating a strong adoption of digital services.
Additionally, FNBB rolled out 884 eWallet Pro machines, enhancing its card-based bulk disbursement solutions for businesses. This expansion aims to facilitate payments to both banked and unbanked recipients, further solidifying FNBB’s commitment to inclusive banking.
Future Developments and Strategic Focus
- Continued expansion of CashPlus agents into remote areas
- Further enhancements to the FNB Banking App
- Rollout of additional eWallet Pro machines
FNBB’s growth in digital banking reflects a strong shift towards transaction-led platforms in Botswana.
