Industry Spotlight: Hakan Ozel, General Manager, Shangri-La Hotel Dubai


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A Turkish national with over 10 years of experience within the Shangri-La family, Hakan Ozel brings strategic thinking and hospitality knowledge to the role from his diverse and rich career path in Asia and beyond.

Ozel was previously the general manager of Shangri La Hotel, Tianjin – the first hotel of the Shangri-La group in the city. He was also the resident manager at Shangri-La Hotel, Beijing, where he undertook special projects to improve the hotel and its facilities. He has also worked at other properties in the same group in Wenzhou, Shenzhen and Dalian, as well as Indonesia and the Sultanate of Oman.

Before joining the Shangri-La family, Ozel held postings at luxury hotels spanning Egypt, the United Arab Emirates and his hometown in Turkey, where he started his illustrious career in food and beverage management. A graduate of the tourism and hotel management faculty in Bilkent University, Turkey, his main passion remains to be high quality service and unique guest experiences.

Shangri-La Hotel, Dubai is an ideal starting point from which to discover the city’s dynamic energy, where modern architecture stands side-by-side with traditional souk markets. Strategically located on Sheikh Zayed Road, minutes away from Dubai Mall and City Walk, the hotel offers spacious rooms with views of the ever-evolving skyline or the Arabian Sea.

Asian-inspired dining options and a pool offering unobstructed views of the Burj Khalifa complete the experience. The property boasts 302 spacious rooms and suites, 126 apartments, and seven restaurants and bars.