GRA's Innovative Approach to Enhanced Revenue Collection: A New Era for Ghana
In an exciting development for Ghana’s fiscal landscape, the Ghana Revenue Authority (GRA) is undergoing a significant transformation aimed at boosting revenue collection and enhancing taxpayer experience. This was the focus of the recent Customer Experience Conference held in Accra, where Commissioner-General Anthony Kwasi Sarpong shared pivotal strides the GRA is making to modernize revenue administration.
This year’s conference highlighted the GRA’s commitment to leveraging technology and innovation to streamline tax processes. “We have introduced online filing and payment systems,” Mr. Sarpong announced, emphasizing that these advancements make it easier for taxpayers to comply with their obligations. The introduction of a voluntary disclosure program, faceless audits, an electronic Value Added Tax (VAT) system, and electronic tax clearance certificates is setting new standards for efficiency and transparency in tax collection.
The initiatives are not just about adherence; they support a broader customer-focused strategy designed to prioritize the needs of the taxpayer. “We take pride in our progress,” Mr. Sarpong remarked, while acknowledging that the journey towards a more effective GRA is ongoing. His vision is for a revenue authority that is agile, innovative, and, most importantly, attuned to its customers’ needs.
Dr. Alex Adomako-Mensah, from the Support Services Division, echoed these sentiments, emphasizing the importance of professionalism and empathy among staff members. A people-first attitude is essential in addressing taxpayer concerns swiftly and effectively, ensuring a positive experience for all involved.
With ambitious goals set for the future, the GRA is aiming to raise GH¢200 billion by the end of 2025, a notable increase from GH¢153 billion in 2024. This target forms part of a comprehensive medium-term strategy designed to enhance domestic revenue mobilization while improving Ghana’s tax-to-GDP ratio, ultimately contributing to the nation’s economic stability and growth.
The GRA’s forward-thinking approach is set to pave the way for significant advancements in Ghana’s revenue systems, ensuring a more resilient economic future. Stay tuned as we continue to monitor these developments and their impact on the nation’s economy!
