Sunday, April 18, 2021

Wizz Air Abu Dhabi implements process allowing passenger refunds within a week


Wizz Air Abu Dhabi implements process allowing passenger refunds within a week – Aviation Business News



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Wizz Air Abu Dhabi has launched an automated refund process that handles cash conversion refund requests within just one week.

The automated process means that for passengers whose flights have been cancelled, based on the option selected by the customer, Wizz Air Abu Dhabi will automatically refund 120 per cent of the original fare in airline credit, or provide passengers the option to receive a 100 per cent cash refund to their original payment method, or provide the chance to rebook for free.

Passengers can easily request a refund, with just one click in their Wizz Air Abu Dhabi account at wizzair.com or by following the link received via email.

Wizz Air Abu Dhabi’s managing director, Kees Van Schaick, said: We are committed to offering our customers the best experience when travelling with Wizz Air Abu Dhabi, which is why we have invested heavily in automating our refund process and are proud to be able to handle cash refund requests within just seven days. We are continuing to invest in new technologies across our business to make travelling with Wizz Air Abu Dhabi an exceptionally smooth and seamless experience.”

The airline says that for an extra layer of protection passengers can purchase the additional Wizz Flex service with their flight tickets, which allows them to alter their booking with “ultimate flexibility”. By doing so, passengers can cancel their flight up to three hours before departure without any fee and get 100 per cent of the original fare immediately reimbursed in airline credit, as well as change dates and even routes an unlimited number of times.


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