Covid-19 questions: Dubai launches WhatsApp helpline

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WhatsApp DHA Dubai health

Staff Report

The Dubai Health Authority (DHA) on Monday announced the launch of a WhatsApp helpline number to answer people’s queries on the Covid-19 coronavirus.

To access the 24/7 service, simply add 800342 to your contacts and send “Hi” on WhatsApp.

The service utilises artificial intelligence to strengthen communication with the public and give them fast and easy access to accurate and trusted information from official sources, the DHA said.

Fatma Al Khaja, Director of the Customer Happiness Department at the DHA, stressed the importance of the 24/7 service, which is available in English and Arabic as it will help correct false information and debunk rumours by providing the public with the necessary knowledge to take preventive and precautionary measures to protect themselves from Covid-19.

Al Khaja also pointed out that the service’s information and frequently asked questions (FAQs) will be updated regularly to make sure they are up-to-date.

She added that the DHA will also be sending educational videos and guidelines to the public through WhatsApp to raise awareness about how to prevent the disease.